Question Guide
How big are the felt babies?
Each custom felt pet is a different size, and the exact dimensions may vary depending on your pet's breed and size. These tiny sculptures are made from a blend of 100% humanely sourced New Zealand Corridale wool. The eyes are made of glass and hand-painted to match your pet's unique features. Additionally, each little felt friend is embedded with a small felt heart, adding a touch of love to your special creation.
Do you accept returns or exchanges?
We do not accept returns or exchanges on personalized fiber art or PDF embroidery patterns. For assistance with your purchase, please email crystalphotomemory@gmail.com.
What's the best way to contact us?
You can contact me and send photos via email at crystalphotomemory@gmail.com or the website contact form. Please do not send me direct orders on Instagram; email guarantees a response. Please note that while I strive to respond to every email within 24-48 hours, responses to any messages outside of normal business hours may be slower. Thank you very much for your understanding!
Can l rush my order?
No-a lot of variables go into each pet, which in turn can affect processingtime. The artist has a right to delay or cancel your order at any time.